“It’s an Emergency” (24/7, 365 Days a Year)
CALL: 1300 730 521
What information should I include on a Work Order or Quote Request?
DESCRIPTION
A description of the issue and location (including unit No.)
any photos or videos of the issue/fault (we understand sometimes this may be difficult but this will provide us with enough information for our attending plumber when he arrives on site)
CONTACT DETAILS
Please provide any of the below details
Resident/owner
Agent
Tenant
BM
Or SC member
*FOR LEAK INVESTIGATIONS PLEASE INCLUDE CONTACT DETAILS FOR THE SURROUNDING UNITS I.E. ABOVE UNIT, NEIGHBOURING UNITS.
ACCESS DETAILS
Do we require to contact one of the above for access or is there no access requirements?
Lock Box Details if any
A COPY OF THE STRATA PLAN
Who should be a Tenant’s initial contact?
A tenant should always call their leasing agent, this will allow the agent to contact Sydney Plumbing directly, the real estates preferred plumber or the Strata company for any strata related issues.
Who should I contact for information or a follow up?
If you want to follow up on a Work Order, Quote Request, Attendance, or just with a general enquiry please email services@sydplumbing.com.au or go to our contact page here and send your enquiry.
If you would like to enquire regarding an Invoices, Insurance enquiries or any compliance information please email accounts@sydplumbing.com.au or go to our contact page here and send your enquiry.
Otherwise, should the matter be urgent, you can contact our office on 8316 7539 or 1300 730 521.